Refund Policy

· You may return any item within 14 days in its original condition for a full refund of the price you paid for the item.
· Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
· Once a name, number or lettering has been printed on any item we will not offer a refund or exchange unless the item is faulty. The same applies if a player leaves the club during her time at the club.

Please choose carefully, refunds are not provided for change of mind.

Netball NSW Schools Cup Refund Policy:
Registered teams that do not show up on the day of their competition without prior notification will be charged the full amount. Refunds will only be applied if teams notify their withdraw in writing to the Regional Coordinator at least 14 days prior to the commencement of the scheduled competition date. In the case of extenuating circumstances teams may be eligible for a refund at the discretion of Netball NSW. 

Returns Policy

To return or exchange an item by post:
1. Wrap the item(s) securely in a suitable envelope or packet
2. Complete and enclose thereturns slip(it is essential you complete the returns slip correctly, or we may not be able to provide a refund).
3. Post the item by recorded delivery* to the following address:

NSW Netball Association Limited
PO Box 396
Lidcombe
NSW
1825

*For your protection, Netball NSW recommends that you use a recorded delivery service as we cannot be held responsible for goods not received
Please allow up to 14 working days for this to be processed.
If you are exchanging an item then please phone our office on 02 9951 5000 and we will be happy to assist.
Calls to this number are charged at standard rates, calls from mobiles and other networks may vary

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose a completed returns slip and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.